Job Description

*This role is with Fischer Process Industries, a division of Tencarva Machinery Company.

About Tencarva: Founded in 1978, Tencarva is an equipment distributor, engineering and design partner, ISO 9001 manufacturer, and full-service repair center. Serving thousands of customers across the industrial and municipal segments, Tencarva's various divisions cover 17 states and provide end-to-end, tailored solutions for complex systems within the fluid/solids/air/gas handling and water/wastewater treatment sectors. Our service offerings include system analysis and design, application engineering, custom fabrication and assembly, automation and controls, and equipment service, repair, and remanufacturing.

About Fischer: Founded in 1957, Fischer Process Industries is an industry-leader in the distribution and repair of pumps, process equipment, valves, and instrumentation for industrial applications. For over 65 years, our commitment has been to provide high-quality engineered equipment to customers in Ohio, Kentucky, Indiana, Georgia, Western PA, and West Virginia.

Summary: Performs calculations to support system designs, selects components, and prepares detailed schematics, system layouts, bills of material, and quotes for customers, both external and internal. The Application Engineer works with end users, engineering firms, contractors, as well as the company’s own inside customer service team, outside sales representatives, engineering team, and systems build department. Applicants must have the mechanical understanding to envision and design a pump system, understand and adhere to engineered specifications, select pumps and accessories, price the systems, and prepare professional proposals.

Essential Duties and Responsibilities include the following:

• Prepare quotations based on technical information provided by or extracted from customers, and review the quote, if necessary, with the sales team and management before sending it to the customer.
• Provide support for both day-to-day and escalated inquiries regarding product questions, sales, and order taking via phone, email and chat.
• Maintain accurate records of accounts, opportunities, quotes, projects, contacts, and correspondence.
• Conduct contract review to verify scope of supply including performance guarantees, documentation, calculations, and testing.
• Support the incoming complex orders to ensure timely, accurate order management in line with customer service.
• Follow-up each phase of the production schedule regarding delivery status, drawings and equipment information; Work with purchasing, production and/or service to make changes as required keeping the project production schedule on target.
• Process requests for price, delivery, order status, order expedites and technical product assistance.
• Support Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
• Assist customers with order progression & supply chain issues.
• Prepare bills of materials accurately, promptly, and clearly.
• Proactively work with customer or internal stakeholders to obtain detailed information to provide the best solutions for customer needs.
• Build rapport with customer, vendors, and outside sales personnel. Listen, understand, and convey customer requirements, and always be courteous and professional with customers and vendors.
• Maintain expert level of product knowledge and application and keep current on all necessary software used internally. Enhance technical knowledge by studying new product information and participating in training courses, seminars, workshops, and other educational opportunities.

Benefits Include:

• Paid Time Off, including 10 holidays
• Bonuses
• Health Insurance, including medical, dental, vision, disability, and life
• 401(k) & Profit-Sharing
• Employee Assistance Program

Education and/or Experience: Bachelor’s Degree in Mechanical Engineering or a related technical discipline; Associate's Degree will be considered if accompanied with technical work experience in the heavy industry sector. Design experience leveraging software such as CAD and/or Solidworks is strongly preferred.

Qualifications: To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• Ability to work independently as well as in a team environment
• Customer-driven with a positive, professional, customer-first attitude.
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy.
• Aptitude to learn about technical products and provide technical support to customers.
• Strong analytical, decision making and problem-solving skills.
• Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
• Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback.
• Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
• Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done.

Language Skills: Must have the ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence. The ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills: Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Computer Skills: To perform this job successfully, an individual should have basic computer skills, knowledge of MS Office Software (i.e., Word, Excel, Outlook), and internet software. Additionally, s/he should have design experience leveraging software such CAD or Solidworks.

Physical Demands: The physical demands described herein represent those that an employee must meet to successfully perform this job’s essential functions. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. While performing this job’s duties, the employee is regularly required to sit and talk or hear. The employee occasionally must stand, walk, use hands to finger, handle, or feel, use a keyboard, and reach with arms and hands. The employee must regularly lift and/or move up to 10-25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job’s duties, the employee is occasionally exposed to moving mechanical parts, fumes, airborne particles, and outside weather conditions; to wet and/or humid conditions; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

The duties, responsibilities, and activities described above are not exhaustive and may be subject to change. Additionally, please note that the job title for this posting is designed to be descriptive and may not reflect the official title used internally for job classification purposes.

Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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