Overview
We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.
Key Responsibilities
Scope of Work / Activities to be Covered
Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
Monitor and coordinate critical service requests with remote teams and vendors as needed.
Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.
Expected Results
Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period.
Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills.
Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.
Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.
Qualifications & Skills
Proven experience in IT support, helpdesk, or desktop engineering roles.
Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
Familiarity with ITSM ticketing systems and incident management processes.
Ability to conduct preventive maintenance and security checks.
Strong communication skills and ability to interact with end-users at all levels.
Detail-oriented with strong documentation and reporting skills.
Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus
...Heritage Tile seeks a Marketing Product Manager to join our team in Verona, WI. Heritage Tile is a company of dedicated professionals... ..., manage the product development roadmap, and support our digital marketing team to achieve our growth and performance objectives...
...weekends and holidays as needed ~ This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job... ...enabling each one to better express their authentic self, regardless of gender, sexual orientation, ethnicity, disability or age....
...From our products to our post-purchase experience, every detail matters. About the Role As we scale, were looking for a creative leader to elevate our visual identity, drive best-in-class creative execution, and help connect with our customers across all channels...
...Superintendent Civil New York City - New York $160,000 $190,000 + Training + Progression to General Superintendent + Car Allowance + Benefits Package Are you a Site Superintendent with Civil experience, looking to join a well-established business and...
...Responsibilities Doctors Hospital of Laredo, in Laredo, TX, is a 183-bed acute care facility that offers a range of medical services. You'll feel a difference when you walk in our doors. There's pride in the care we deliver and a commitment to serving Laredo's growing...