Job Description

The Front Desk Representative will be responsible for providing prompt and efficient service to all customers entering the NC Printing location.

Duties

• Greet and assist walk-in customers with the services they need, including copies, scanning, blueprints, faxing, and other walk-in services
• Understand and advise customers of service options provided by NC Printing according to their needs and coordinate with other staff to provide solutions
• Answer and screen incoming phone calls, directing customers to needed resources and filtering out unwanted sales calls
• Assist with the order pickup process, including receiving and proper handling of payments
• Assist with boxing of outgoing jobs
• Establish and maintain a tidy and clean working environment. Specific cleaning tasks will be required when starting and ending shifts
• Represent the NC Printing culture through compliance with all Policies and Procedures spelled out in the Reliant Service Group Employee Handbook
• Other duties as requested

Skills Required

• Strong customer service skills are essential
• Strong comprehension of business math
• Promptness and Dependability
• Respectful Attitude
• Flexibility and Adaptability

Qualifications

• Previous experience in the printing industry is a strong plus
• Basic knowledge of computers and typing
• Strong written and verbal communication skills. Conversational Spanish a strong plus.
• Valid NC Driver’s license and reliable means of transportation
• Ability to lift 70 lbs and move without restriction
• Must pass a federal and state background check and drug test

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