Job Title
Customer Service Representative
Description
Provides courteous and efficient customer service and answers customer inquiries, schedules customer support services, works within various computer systems, & provides routine administrative support to assigned group.
1 . Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
2. Coordinate communications (both internal and external) for all aspects of customer and technical service.
3. Analyze, plan and facilitate resolutions for customer service and technical issues.
4. Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.
5. Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.
6. Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams.
7. Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.
8. Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.
9. Other duties and responsibilities as assigned by Customer Excellence Manager.
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