Job Description

Job Title: Configuration and Deployment Technician

Location: Onsite in Phoenix, AZ

Employment Type: Long Term Contract

Contract Length: Conract based 24+ Months

Job Overview:

100% onsite

The Configuration & Deployment Tech’s role within ITG (Information Technology Group) is responsible for supporting all aspects of the IT Hardware Lifecycle for the Agency. The C&D tech will assist in administrative duties within the IT procurement, lifecycle management and inventory management functions. Completes daily tasks to “pick” or “stock” IT hardware in/out of the secure inventory room. Completes weekly and monthly physical inventory processes. The role also entails maintaining processes, policies, standards, systems and measurements that help the organization to effectively manage both on a daily basis and long-term its IT asset portfolio with regards to cost, control, risk, compliance, business performance objectives, and IT Governance. Will assist in obtaining IT hardware quotes and receiving equipment from vendors. Will configure and deploy equipment to internal and external customers in the Phoenix area. Will assist in processing end of life equipment for disposal following standards and existing processes.

Qualifications & Education Requirements

• 1-3 years IT asset life cycle management industry best practices and methodology
• 1-3 years IT service level monitoring and compliance reporting State, ADOT, and ITG policies, procedures, processes, tools, and techniques
• 3 -5 Microsoft productivity tools such as Outlook, Word, Excel, PowerPoint, etc.
• 3- 5 Google Suite experience.
• 1- 3 years IT asset management products and/or discovery tools
• 1 -3 years ServiceNow HAM experience.
• 1-3 years experience in facilitating hardware purchases by working with vendors and customers.
• Excellent business communication skills, both written and verbal.
• 1 -3 years Requirements gathering.
• Financial management.
• Procurement rules and regulations.
• 3 -5 Computer hardware configuration and troubleshooting knowledge.
• 1 -3 years Knowledge of Ethernet network terminology to assist with troubleshooting network issues.
• 1 -3 years Knowledge of IT infrastructure industry standards and best practices.
• Advanced troubleshooting skills.

Problem definition and alternative analysis skills.

• 1 -3 years Experience with Active Directory.
• 1 -3 years Experience with Windows 10.
• 1 -3 years Experience with Windows 11.
• 1 -3 years MS System Center Configuration Manager.
• 1 -3 years In person Face to Face customer service experience is necessary.
• Minimum 7 years of current working experience in a related IT field
• Must have a current AZ Driver’s license with a good driving record
• Bachelor degree in a related field is preferred

Thanks & Best Regards

Piyush Sharma

Recruitment

eMail: [email protected] | net

7014 East Camelback Road, Suite 1452

Scottsdale, Arizona 85251

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