We are seeking an experienced and dynamic Healthcare Call Center Trainer to design and deliver high-impact patient-centric, compassion-focused collections training programs that support the successful launch and rapid scale of our new call center. This role is responsible for building comprehensive training content, managing knowledge resources, and contributing to quality assurance processes that ensure frontline staff are equipped to deliver exceptional patient experiences. The ideal candidate has a strong background in healthcare customer service, adult learning principles, and call center operations.
Key Responsibilities
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