Call Center Customer Service Representative Job at Express Employment Professionals - Rockville, Rockville, MD

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  • Express Employment Professionals - Rockville
  • Rockville, MD

Job Description

We have a great opportunity for an Senior Call Center Representative with a Pension and Benefits Fund.

This is a contract-to-permanent position for the right individual.

MUST HAVE call center experience.

Responsibilities :

  • Process recipient information such as direct deposit, tax, change of address, etc.
  • Research and advise the accounting department on returned pension benefit checks
  • Review and prepare correspondence for electronic files that pertain to collection processes
  • Communicate with pension recipients and banks to set up repayment agreements, collection letters and acknowledgements
  • Search Internet Resources and Accurint site to update pension benefit information
  • Prepare documentation needed to recover fraud or forgery claims
  • Maintain list of all pension overpayments on Excel files
  • Assist in recouping federal income tax overpayments
  • Assist in responding to 1099 phone calls and preparation of 1099 forms

Qualifications:

  • 1 year Call Center experience
  • Experience in Customer Service, Data Entry, Finance, Processing, Accounting, Banking
  • Accuracy and attention to detail
  • Communication and customer service skills
  • Ability to pass skills test
  • Background check and drug test required

Pay:

  • $30 per hour
  • 35 hour work week

Please contact us with a resume if you are interested:

[email protected]

Job Tags

Hourly pay, Permanent employment, Contract work,

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