Job Description

Aftersales Manager

Location: Based in Fort Worth, TX – Frequent Travel Required (Domestic + Some International)

Who We Are

At Fonroche Lighting America, we’re leading the shift toward off-grid, solar-powered lighting systems, helping municipalities and developers build resilient, sustainable infrastructure. Our retrofit projects replace outdated grid-connected lighting with smart, solar-powered solutions—one streetlight at a time.

We operate with a strong set of core values:

Humility – We listen, learn, and grow together.

Dynamism – We thrive in a fast-paced, evolving industry.

Risk Taking – We innovate boldly to drive meaningful change.

Commitment – We stand by our mission, customers, and team.

Community & Team Spirit – We achieve more when we work together.

We’re seeking a smart, driven, and technically skilled Aftersales Manager to lead our service department, resolve issues with speed and professionalism, and ensure customer satisfaction long after our products are installed.

About the Role

As the Aftersales Manager, you’ll oversee all post-sale service operations, including managing service requests, providing technical support, performing diagnostics and repairs, and leading a small team of field technicians. You will also be expected to supervise or participate in on-site installations, especially in complex retrofit or replacement scenarios.

This is a hands-on leadership role that requires strong communication, sharp problem-solving, and comfort working at height and in the field. You’ll collaborate closely with operations, sales, and engineering to ensure all service and installation work is completed safely, efficiently, and to the highest standards.

Key Responsibilities

• Lead the Aftersales Function: Manage all aftersales operations, including customer support, field service, installation oversight, and issue resolution.
• Own the Customer Experience: Respond to service requests promptly and maintain strong relationships through clear communication and follow-up.
• Install & Troubleshoot: Perform or supervise technical diagnostics, on-site installations, maintenance, and repairs using dedicated equipment.
• Manage Costs & Metrics: Monitor aftersales expenses, track performance metrics, and ensure department efficiency and accountability.
• Team Leadership: Supervise, train, and support a growing team of technicians and contractors.
• Field Operations: Travel to job sites across the U.S. to ensure high-quality installation and service execution.
• Compliance & Safety: Ensure all work meets safety regulations, industry standards, and company policies.
• Process Improvement: Analyze recurring issues, recommend product enhancements, and improve technical service procedures.
• Documentation: Accurately log service and installation activity, costs, and customer communication.

What You Bring

• Field & Installation Experience: 3–5+ years in technical service, field installation, or aftersales management, ideally in lighting, solar, or electrical infrastructure.
• Hands-On Leadership: You lead by example and can guide others through fieldwork and technical challenges.
• Technical Aptitude: Experience with electrical components, batteries, solar lighting, and diagnostic tools.
• Clear Communicator: Able to explain issues and solutions to customers, contractors, and internal teams in a calm, clear, and professional manner.
• Problem Solver: Proactive, solution-oriented, and able to adapt quickly in dynamic field conditions.
• Travel Ready: Willingness to travel frequently throughout the U.S. and occasionally to France for product training or site support.
• Work at Height: Comfortable with aerial lifts and working at height (certification a plus or provided).
• Physically Capable: Able to lift, move, and install product components as needed.
• Driver’s License Required: Valid license and clean record for travel in company vehicles.

Compensation & Perks

Salary Range: Competitive base + performance incentives (based on experience)

Career Growth: Opportunity to build and lead a department from the ground up

Travel Per Diem & Equipment : All travel expenses and field gear provided

Comprehensive Benefits Package : Medical, Dental, and Vision

Generous PTO Policy: Because work-life balance matters

Great Team Culture: We foster a fun, collaborative, and high-energy environment

Mission-Driven Work: Help cities transition to cleaner, more reliable infrastructure

If you’re a proactive field service leader with installation experience and a passion for technical problem-solving, we want to hear from you.

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